FAQs
How soon do items ship?
In stock items ship within 72 hours except during the holidays when they ship faster. If you're in a hurry, especially if you are choosing an expedited shipping option, email merch@searows.com and we can tell you how quickly your order will ship.
How can I change the shipping address on my order?
Send an email with the new shipping address to merch@searows.com.
Can I add items to an order I just placed?
Yes, as long as your order has not shipped yet. Email merch@searows.com with information about the items you want to add (include size and color information as appropriate), and we will update your order and send out a new invoice.
How do I cancel my order?
Send an email to merch@searows.com with your cancellation request. We just need your name and order number. If the order hasn't shipped, a full refund will begin processing immediately (though it can take some time to show up at your bank).
Do you accept returns?
Of course! You have 90 days to return UNOPENED music and UNWORN apparel. Items should be in the condition in which you received them. Please send an email to merch@searows.com before sending your item back, so we know to check the PO Box. We can initiate the refund when we receive the returned item. If you'd like to exchange an item, email us the item name (and color and size) you want to exchange it for, and then send the item you don't want back to us. Returns and exchanges can be sent to: Searows, PO Box 25461, Portland, OR 97298, USA. Shipping with tracking and insurance is recommended!
I have multiple items in my cart and the shipping is crazy! What can I do?
Sometimes Shopify makes wrong assumptions about how we will package an order, and will calculate shipping as if each item has to ship in a separate parcel. If your items can be combined into a single parcel we can usually reduce your shipping cost. If you have an order with multiple items and would like to know if we can reduce your shipping cost, email merch@searows.com and we will figure it out. Note that other times, shipping is crazy expensive because you live very far away from Oregon; in those cases we aren't usually able to reduce the shipping cost unfortunately.
USPS says my package was delivered but I haven't received it, what do I do? (for US Customers)
Sometimes the postal carrier will mark a parcel delivered before they actually deliver it, so it’s possible it will show up tomorrow or the next day. If it doesn't appear within a few days of the delivery notification, you should reach out to your postal carrier. If they scanned it as delivered, and you haven't received it, they were the last person to have seen it that we know of! If you don't know who your postal carrier is, the USPS tracking website will show you which post office it went to on it's last stop before your house -- that post office is where your carrier works from. Go there and ask them to help you find your package. If they give you grief, reach out to us at merch@searows.com and we will see if we can help.
My vinyl record or CD arrived damaged!
Our packaging regimen is meticulous, however sometimes a delivery person will decide to try to fold a vinyl record to fit in a mailbox. This is always bad for the record. If your vinyl or CD arrive damaged, please take pictures and send them to us at merch@searows.com. Include pictures of the outer packaging if it shows any signs of damage. Your photos will help us make insurance claims or otherwise recover the loss. In any case we will send you a replacement.
My vinyl arrived warped or doesn't play right
Very rarely we get a bad disc from the vinyl pressing plant. Feel free to send a video of the sad record gallumping around your turntable to merch@searows.com and we will send you a replacement.